Terms & Conditions

01 Installer Warranty

Rivas Technology Group provides a workmanship warranty beginning upon system commissioning and client handoff. During this period, any issues directly related to installation, configuration, or workmanship will be corrected at no charge.

Manufacturer warranties are passed through separately as described in Section 20. Extended warranty coverage beyond the standard 90-day period is available through the SureBright Extended Warranty Program described in Section 19.

02 Acceptance of Terms

Approval of a proposal from Rivas Technology Group constitutes acceptance of all Terms and Conditions contained herein and forms a binding agreement between the client and Rivas Technology Group. These Terms and Conditions supersede any prior verbal or written agreements unless expressly stated otherwise.

For proposals requiring e-signature, acceptance is executed via a secure signing link provided by Rivas Technology Group. The signing page captures the client's typed full name, IP address, timestamp, and device information. This constitutes a legally binding electronic signature under the ESIGN Act and UETA as adopted in Washington State.

03 Payment Terms

Installation Projects

Payment for installation projects is structured in three milestones:

All milestone payments are processed via invoice through Rivas Technology Group's billing system. Payment is due upon receipt of invoice unless otherwise agreed in writing.

Product-Only Purchases

Product-only purchases not associated with an installation project are processed through the Rivas Technology Group online store at checkout. Full payment is required at time of purchase. All product-only sales are final once payment has been submitted.

Service Calls & Remote Support

Service calls and remote support sessions require full payment prior to service. A two-hour on-site minimum and one-hour remote support minimum apply unless waived by Rivas Technology Group. Remote support sessions are collected in full prior to session start.

Service call appointments may be rescheduled or cancelled at no charge with at least 24 hours' notice — prepayments will be refunded or applied as a credit toward the rescheduled appointment. Cancellations with less than 24 hours' notice will result in forfeiture of the prepayment.

Accepted Payment Methods

Rivas Technology Group accepts certified check, ACH transfer, wire transfer, and credit card (Visa, Mastercard, American Express). Credit card payments are subject to a 3% convenience fee. ACH and wire transfers are fee-free.

Sales Tax

Unless otherwise stated in writing, quoted prices do not include Washington State sales tax. Applicable sales tax will be added to all invoices and is the responsibility of the client. Tax rates are determined by the project site location per Washington State Department of Revenue guidelines.

04 Changes and Additions

Any modifications to the agreed project scope — including additional equipment, labor, or work required due to unforeseen site conditions — will be communicated and approved prior to execution and billed accordingly. Change orders require written confirmation from the client before work proceeds. Email confirmation from the client is sufficient to authorize changes. All change orders may affect the project price and timeline.

05 Existing Conditions

Rivas Technology Group is not responsible for pre-existing conditions including, but not limited to, undocumented wiring, structural limitations, electrical deficiencies, environmental issues, water intrusion, or network deficiencies discovered during installation. Any remediation required due to existing conditions is outside the scope of the proposal unless explicitly stated.

06 Access and Scheduling

Project pricing assumes reasonable access to the site during scheduled installation windows. A decision-maker must be available by phone throughout each installation day and present on-site at the start and end of each day. Access to all work areas, network credentials, gate or access codes, and relevant utility locations must be provided before work begins.

Delays caused by restricted access, homeowner or client availability, other trades, incomplete site readiness, or client-requested rescheduling may result in additional labor charges or rescheduling fees.

Rivas Technology Group requires a minimum of 24 hours' notice for cancellation or rescheduling of scheduled work at no charge. Cancellations with less than 24 hours' notice will result in forfeiture of the prepayment for service calls, or may result in a rescheduling fee for installation projects.

07 Client Responsibilities

To ensure a successful installation and long-term system performance, the client agrees to: provide clear access to all work areas on scheduled installation dates; ensure all existing wiring, devices, or components intended for reuse are in serviceable condition; maintain stable power, internet connectivity, and network infrastructure; review and approve system design and equipment selections prior to installation; promptly notify Rivas Technology Group of any changes to site conditions; and operate installed systems in accordance with provided instructions and manufacturer guidelines.

Rivas Technology Group is not responsible for delays, performance issues, or additional labor resulting from restricted access, pre-existing site conditions, or client-requested changes after approval.

08 Property and Surface Disclaimer

While every effort is made to preserve surfaces and finishes, Rivas Technology Group is not responsible for cosmetic impact resulting from standard installation practices, including drilling, fastening, cutting, or cable routing through walls, ceilings, siding, stucco, masonry, roofing materials, or landscaping. Paint, patching, surface refinishing, or restoration by third parties is not included unless explicitly stated in the proposal scope of work.

09 Retrofit and Existing System Integration

Projects involving retrofit work or integration with existing infrastructure are subject to inherent limitations. Existing wiring, devices, and terminations may not meet current standards. Performance, reliability, and lifespan of reused components cannot be guaranteed. Defective, incompatible, or improperly installed components may require replacement or additional labor. Rivas Technology Group is not responsible for data retention, archived content, or functionality of legacy systems after removal.

10 Client-Provided Equipment

11 Tool Rentals and Specialty Equipment

Standard hand tools are included in project pricing. Specialty tools, lifts, scaffolding, access equipment, testing equipment, or rented tools required due to site conditions, access limitations, safety requirements, or client-requested changes are not included and will be billed as incurred.

12 Heavy Machinery and Equipment Reimbursement

If project conditions require the use of heavy machinery or specialized equipment, all associated rental, delivery, fuel, and operating costs shall be reimbursed by the client unless explicitly included in the proposal.

13 Storage of Materials and Client Delays

If materials must be stored due to client-caused delays, restricted access, scheduling changes, project suspension, or incomplete site readiness not caused by Rivas Technology Group, storage fees will apply. Fees may be billed weekly based on square footage required. Rivas Technology Group is not responsible for damage or delays resulting from extended storage beyond reasonable control.

14 Network and Third-Party Dependencies

Rivas Technology Group is not responsible for system performance issues caused by changes to the client's network, internet service provider, power quality, cellular service, third-party hardware, software updates, or configuration changes occurring after system commissioning.

15 Surveillance, Security, and Life Safety Systems

Systems involving video surveillance, intrusion detection, access control, or life-safety devices are intended as deterrents and risk-mitigation tools only and do not guarantee prevention of theft, damage, injury, or loss. Rivas Technology Group does not provide emergency response services.

16 Monitoring and Alarm Dispatch

Where systems are intended to notify emergency services, active professional monitoring is required and provided by third-party monitoring providers under separate agreements. Rivas Technology Group is not responsible for false alarms, failed verification, delayed dispatch, denied response, or any fines, penalties, or municipal charges imposed by authorities.

17 System Limitations

All installed systems are subject to limitations and may be affected by power outages, network interruptions, cellular failures, environmental conditions, equipment limitations, user error, or lack of maintenance. No system can eliminate all risks.

18 Warranty and Support Coverage

Rivas Technology Group provides workmanship warranties as described in Section 1: 90 days for installation projects and 30 days for service calls, beginning upon system commissioning or service completion respectively.

Warranty coverage applies only to eligible Rivas Technology Group-provided equipment installed and configured by Rivas Technology Group and is subject to stated limitations, exclusions, and service policies.

Warranty Exclusions: Workmanship warranties cover labor and installation quality performed by Rivas Technology Group. They do not cover equipment failure, software issues unrelated to our installation, acts of nature, power surges, unauthorized modifications, damage caused by third parties, or normal wear and tear. Client-provided equipment is excluded from all warranty coverage.

After Warranty: Once the workmanship warranty period has ended, continued support and service is available at standard labor rates. Clients may also elect the SureBright Extended Warranty Program (Section 19) at the time of proposal for long-term parts and labor coverage.

19 Extended Warranty Program

Extended warranty terms, coverage details, exclusions, and duration are governed by the SureBright warranty agreement provided at the time of election. Rivas Technology Group administers the program on the client's behalf and coordinates all warranty service. SureBright's terms govern coverage scope and claims decisions.

The extended warranty applies only to Rivas Technology Group-supplied and installed equipment included in the original project scope. Client-provided equipment, unauthorized modifications, and damage resulting from misuse, power events, or third-party interference are excluded from extended warranty coverage.

20 Manufacturer Warranties

All equipment installed by Rivas Technology Group carries its full manufacturer warranty. Rivas Technology Group will pass through all applicable manufacturer warranties to the client and handle warranty claims on the client's behalf — the client will not need to navigate manufacturer support on their own.

Claims under manufacturer warranties are subject to the manufacturer's own policies, procedures, and timelines. Rivas Technology Group does not extend, modify, or guarantee manufacturer warranty terms. Warranty claim assistance is provided for Rivas Technology Group-supplied equipment only and does not apply to client-provided equipment.

21 Project Completion and Ownership

Upon full payment, ownership of installed equipment transfers to the client. Rivas Technology Group retains ownership of all system designs, configurations, programming logic, documentation, drawings, and proprietary methodologies. These materials may not be copied, transferred, reused, reverse-engineered, or provided to third parties without written consent from Rivas Technology Group.

22 Right to Photograph and Use for Marketing

Rivas Technology Group reserves the right to photograph or document completed installations for portfolio, marketing, training, and educational purposes. Identifying information — including client name, address, and property location — will not be disclosed without client consent.

Clients who wish to opt out of photography and marketing use may do so by providing written notice to Rivas Technology Group prior to or at the time of project sign-off. Opt-out requests will be honored without exception and will not affect service, pricing, or warranty coverage.

23 Confidentiality and Client Data

In the course of providing services, Rivas Technology Group may receive or have access to confidential client information including network credentials, WiFi passwords, alarm codes, access codes, and system configurations. Rivas Technology Group will treat this information as confidential and will not disclose it to third parties except as necessary to perform the agreed services, comply with applicable law, or with the client's written consent.

The client is responsible for changing access credentials if they wish to revoke Rivas Technology Group's access after project completion or service delivery. Rivas Technology Group recommends changing default passwords and access codes upon system commissioning, which is performed as part of our standard handoff process.

24 Suspension of Work

Rivas Technology Group reserves the right to suspend work if payment terms are not met, site conditions are unsafe, access is restricted, or required information or approvals are not provided. Suspension does not relieve the client of payment obligations for work completed to date.

25 Early Termination and Project Abandonment

If a project is terminated or abandoned by the client after the contract has been signed, the client is responsible for payment of all work completed, materials ordered, restocking fees, storage fees, and associated costs incurred by Rivas Technology Group. Deposits paid are non-refundable in the event of early termination.

26 Proposal Validity

Proposals are valid for 30 days from the date of delivery. After expiration, pricing, equipment availability, and scheduling are subject to change. Rivas Technology Group may extend the proposal validity at its sole discretion upon request.

27 Indemnification

The client agrees to indemnify and hold harmless Rivas Technology Group, its employees, agents, and subcontractors from any claims, damages, losses, liabilities, or expenses arising from the use, misuse, operation, or failure of installed systems, except to the extent caused by Rivas Technology Group's gross negligence or willful misconduct.

28 Governing Law and Venue

This agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles. Venue for any legal action arising under this agreement shall lie exclusively in the Superior Court of King County, Washington, or the United States District Court for the Western District of Washington.

29 Limitation of Liability

The client acknowledges that Rivas Technology Group is not an insurer and that systems and services provided are intended to reduce risk, not eliminate it. Rivas Technology Group's total liability under this agreement shall not exceed the total amount paid by the client for the project.

In no event shall Rivas Technology Group be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of data, loss of revenue, or damage to property not directly caused by Rivas Technology Group's workmanship. The client remains solely responsible for maintaining appropriate insurance coverage for their property and possessions.

30 Force Majeure

Rivas Technology Group shall not be liable for any delay, failure, or interruption in the performance of its obligations under this agreement caused by events beyond its reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, government orders or restrictions, supply chain disruptions, manufacturer backorders, shipping delays, labor shortages, power failures, internet or telecommunications outages, cyberattacks, civil unrest, or acts of terrorism.

In the event of a force majeure condition, project timelines will be extended by a period equal to the duration of the delay. If a force majeure event continues for more than 90 days, either party may terminate the agreement upon written notice, with the client responsible for payment of all work completed and materials ordered to date.

31 Dispute Resolution

In the event of any dispute arising under this agreement, the parties agree to first attempt to resolve the matter through good-faith informal discussion between the client and Rivas Technology Group management. Either party may initiate this process by providing written notice to the other party describing the dispute.

If the dispute is not resolved within 30 days of written notice, either party may initiate non-binding mediation before a mutually agreed-upon mediator in King County, Washington. The costs of mediation shall be shared equally between the parties.

If mediation does not resolve the dispute, either party may pursue legal remedies as provided in Section 28 (Governing Law and Venue). Nothing in this section prevents either party from seeking emergency injunctive or equitable relief where necessary to prevent irreparable harm.

32 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms and Conditions. The remaining provisions shall continue in full force and effect.

33 Waiver

The failure of Rivas Technology Group to enforce any provision of these Terms and Conditions at any time shall not be construed as a waiver of such provision or of the right to enforce it at a later time. A waiver of any term or condition shall not be deemed a waiver of any subsequent breach of the same or any other term or condition.

34 Entire Agreement

These Terms and Conditions, together with the signed proposal and any written change orders, constitute the entire agreement between the client and Rivas Technology Group with respect to the services described herein. This agreement supersedes all prior or contemporaneous oral or written communications, proposals, representations, and warranties. No modification of this agreement shall be effective unless made in writing and signed or acknowledged by both parties.

35 Permits and Regulatory Compliance

Rivas Technology Group is responsible for obtaining any permits required for low-voltage installation work within the scope of its Washington State Electrical Contractor License (RIVASGL799DR). Permits required for work outside this scope — including but not limited to general electrical, plumbing, structural, mechanical, or building permits — are the responsibility of the client or the client's designated general contractor unless explicitly included in the proposal.

Where Rivas Technology Group is coordinating with other licensed trades (electricians, framers, general contractors) on new construction or renovation projects, the client or their general contractor is responsible for ensuring all necessary permits are obtained and inspections are scheduled for work performed by those trades. Rivas Technology Group will cooperate with inspectors and permitting authorities as needed for work within our scope.

The client is responsible for compliance with any applicable homeowner association (HOA) rules, deed restrictions, architectural review board requirements, or local ordinances that may affect system installation, equipment placement, or exterior modifications. Rivas Technology Group is not responsible for delays, removal, or modification costs resulting from undisclosed HOA or regulatory restrictions.

36 Attorney's Fees

In the event of any legal action, arbitration, or proceeding arising out of or relating to this agreement, the prevailing party shall be entitled to recover its reasonable attorney's fees, court costs, and other collection expenses from the non-prevailing party, in addition to any other relief to which the prevailing party may be entitled.

For purposes of this section, "prevailing party" means the party who substantially obtains the relief sought, whether by judgment, settlement, or dismissal. This provision applies to all claims and counterclaims arising under this agreement, including but not limited to disputes over payment, scope of work, warranty claims, and termination.

37 Lien Rights Notice

If payment is not received in accordance with the terms of this agreement, Rivas Technology Group reserves the right to file a construction lien (mechanics lien) against the property where the work was performed, in the amount of the unpaid balance plus any applicable fees, interest, and costs. Lien rights are in addition to — and not a substitute for — any other legal remedies available under this agreement or applicable law.

Rivas Technology Group will provide written notice to the client prior to filing any lien, and will make good-faith efforts to resolve payment disputes through the process described in Section 31 (Dispute Resolution) before exercising lien rights.