Support FAQ and Downloads

FAQ

General Questions

Can I access and control my home systems from the iPad I already have?

Yes! It’s as simple as downloading a specific app. You can also do the same on your smartphone. You will securely login to access and control your audio, lighting, security and more.

I have an existing system in my home. Can you still help me?

Yes, our talented team has taken on all sorts of projects from new construction to plenty of existing system takeovers. We’ll want to start by evaluating what we might be able save and what we’ll need to replace.

What kind of pricing can I expect? Can you work with my budget?

Integrated systems packages can range from just a few thousand dollar whole house audio system all the way up to a $100K+ full home automation package complete with custom home theater. We work with just about all budgets so call us today to discuss some options.

Do you work with my builder? What's the process?

We work with many builders and there’s a good chance we do already work with your builder. Just as other contractors like electricians and plumbers coordinate with your builder, we will do the same. It starts with a pre-wire process based on the systems you would like to have installed. Then when ready, we’ll return to install, program, and train you on your new integrated systems.

Assurance plan questions

Why do I need a Assurance Plan?

We can now do most maintenance, updates, support and even system repairs remotely. If there’s a new update that would normally require a home visit, we can often perform the maintenance right from our office without interrupting you for a
home visit. This reduces time and expense for you and for us.

Is my system reliable?

More than ever. We rarely replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services.

What if I’m not on a Plan?

As a break/fix client, you can choose to pay per incident by the hour, but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.

What can we monitor and update remotely?

Just about any device that’s connected including all critical system automation and networking hardware… exactly the items that are most dependent on software updates.